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Returns and Exchanges Policy

Approval date: 28 July 2026
Effective date: 28 July 2026
This Returns and Exchanges Policy (the "Policy") governs the return and exchange of products and cancellation of orders placed on the website (the "Website").
The Website is owned by Giberman Mikhail (IMEN NAILS), registration number 341148948 (the "Company", "we", "us", "our").
This Policy has been prepared in accordance with the laws of the State of Israel, including the Consumer Protection Law, 1981, and other applicable legislation.

1. General provisions

The Company strives to provide high-quality service and protect customers’ rights.
This Policy sets out the conditions for order cancellation, refunds and product exchanges, and the procedure for handling customers’ inquiries.
Mandatory provisions of the laws of the State of Israel apply in all cases. If any provision of this Policy conflicts with those provisions, the law prevails.

2. Order cancellation

The customer may cancel an order before it is handed over to the delivery service.
If the order has already been paid for, the funds are refunded using the payment method used to place the order, less any deductions permitted by the laws of the State of Israel.
If the order has already been handed over to the delivery service, cancellation and return of the product are handled in accordance with this Policy and applicable law.

3. Returning a product of proper quality

A product of proper quality may be returned in the cases and manner provided by the laws of the State of Israel.
The following conditions must be met for a return:

  • the product has not been used;

  • its saleable appearance and functional properties have been preserved;

  • the original packaging has been retained, if it forms part of the product;

  • all components, accessories and documents have been retained;

  • proof of purchase is available.

After receiving the returned product, the Company checks its condition and decides whether to issue a refund.
In cases provided by law, the Company may charge a cancellation fee in the amount stipulated by the laws of the State of Israel.

4. Products that cannot be returned or exchanged

Under the laws of the State of Israel, certain categories of products cannot be returned or exchanged after the packaging has been opened, use has begun or in other cases established by law.
Such products may include:

  • cosmetic products;

  • base coats, top coats, gels, nail polishes and other liquid materials;

  • care products;

  • personal-use products;

  • products that cannot be resold after opening for sanitary or hygiene reasons;

  • products made to the customer’s individual order or specially ordered by the Company at the customer’s request, unless mandatory provisions of the laws of the State of Israel provide otherwise.

The Company may refuse returns or exchanges of such products in cases provided by law.

5. Receiving a defective product

If the customer received:

  • a product with a manufacturing defect;

  • a damaged product;

  • a product that does not match the order,

  • the Company should be contacted as soon as possible after receiving the order.

 

To help assess the inquiry, the customer is advised to provide:

  • the order number;

  • a description of the problem;

  • photographs of the product and packaging.

 

After assessing the inquiry, the Company may:
replace the product;
send the missing product;
issue a full or partial refund;
offer another solution in accordance with the laws of the State of Israel.

6. Refunds

Refunds are issued after the returned product has been inspected and a decision to refund has been made.
The refund is made using the same payment method used for the purchase, unless otherwise agreed by the parties or provided by law.
The time it takes for the funds to be credited depends on the bank, payment system or card issuer.

7. Return costs

If the reason for the return is:

  • a manufacturing defect in the product;

  • an error by the Company when packing the order;

  • damage to the product before the customer received it,

  • the Company bears the cost of returning the product.

In all other cases, return costs may be charged to the customer, unless otherwise provided by the laws of the State of Israel.

8. Limitation of liability

The Company is not responsible for damage to a product after it has been handed over to the customer if the damage results from:

  • failure to follow storage instructions;

  • improper use;

  • mechanical impact;

  • normal wear and tear;

  • exposure to chemicals;

  • other circumstances arising after the product was handed over to the customer.

9. Changes to the Policy

The Company may amend this Policy at any time.
The revised version takes effect when published on the Website, unless the revised version provides otherwise.
The date of the latest update appears at the beginning of this document.
Continued use of the Website after publication of a revised version constitutes the user’s agreement to the changes.

10. Applicable law

This Policy is governed by the laws of the State of Israel.
If any provision of this Policy is found invalid or unenforceable, the remaining provisions remain in effect.
Mandatory provisions of the laws of the State of Israel apply in all cases.

11. Contact information

For questions about returns, exchanges or order cancellation, please contact:
Giberman Mikhail (IMEN NAILS)
Registration number: 341148948
Phone: 054-2577702
Email: info@gmsharp.co.il

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